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Appointment Makers UKBusiness Terms

Any Telephone and administration work undertaken by Appointment Makers UK and any 3rd parties acting on behalf of Appointment Makers UK will either be by means of a day rate model or fee per meeting model or hourly rate model to be agreed prior to commencing a campaign.

Minimum contract undertaken: To be agreed prior to commencing campaign.

Charges are inclusive of inland telephone/fax expenses and no VAT is appliable as Appointment Makers UK are not VAT registered.

Purchase of data if required is extra and is to be paid for prior to commencing any campaign by clients upfront. The data will be for the client’s exclusive use and treated with complete confidentiality under NDA.

50% payment is required prior to commencement of any project of the amount of hours / days / appointments booked prior to commencing any project and the remaining 50% along with any agreed commissions are payable on a weekly invoice based on hours, or days or appointments booked in any one working week or commissions are to be paid in line with client commissions being paid.

Failure to pay within these time constraints will result in an ongoing project being put on hold until payment has been received in full.

Instruction to proceed is confirmed by either signing and returning a Letter of Instruction outlining the agreed terms of the project, in addition to the initial payment of 50% to be made preferably by bank transfer payment or BACS or CHAPS payment.

All emails and correspondence received are retained and will be used as evidence should any payment not be forthcoming and passed to a relevant brief to be actioned.

All data purchased by Appointment Makers UK is fully TPS screened and is bought from bonified data sources.

No guarantee can be placed on the number of meetings being booked for any project nor can Appointment Makers UK guarantee that new business will be achieved from every meeting booked and Appointment Makers UK waiver any responsibility for clients cancelling meetings following meetings being successfully booked by Appointment Makers UK.

Appointment Makers UK will only offer a free replacement of meetings when working to a fee per meeting model when a client has already paid out for a meeting which subsequently cancels through no fault of the client. In the case where a meeting is cancelled due to the client being late or rearranging, Appointment Makers UK will not offer free replacement of these cancelled meetings.

No free replacement of meetings is offered at all when working to the day rate model as the day rate model means a full day of calls which normally equates to 6 to 6.5 hours a day including breaks to try and achieve the highest number of meetings possible.

Payment is due in full for day rate model and for hourly rate models from clients even if meetings have not been forthcoming as a full day of calling still achieves pipeline for future opportunities and data cleansing.

Commissions are payable upon receipt of order within 14 days from clients and are still payable beyond termination of any existing telemarketing campaign for meetings that have already been booked by Appointment Makers UK during any live telemarketing campaign.

Appointment Makers UK reserve the right to verify whether orders have been placed by clients where a meeting/s have been booked for one of Appointment Makers UK's clients during any live telemarketing campaign and also following any campaign being terminated in order to verify whether commissions are payable

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